FAQ

How much is shipping within Australia?

Standard shipping is $10 for purchases up to $149.95 and FREE for all orders over this amount.

Express shipping is $15

Please note that processing times (details below) still apply.

 

How much is shipping internationally?

International shipping is a flat rate of $15

 

What is your processing time for orders?

We endeavor to have your order shipped within 48 hours. On occasion this is not possible. In the event that there are longer than usual processing times, we will contact you to let you know. If you need something urgently and would like to check our stock levels and current processing times, please send us a message through the contact form.

 

What sizes do you cater for?

We currently offer sizes 8-20 and A-G for lingerie. For any size requests that fall outside of this, please contact us and we will do our best to accommodate your request. 

 

How do I know what size is right for me?

You can find our sizing chart here.

 

What is your refund policy?

If you purchase the incorrect size we will exchange the item for the same style in the correct size as long as the item/s are in a new and unworn condition. Unfortunately, as a small business, we cannot at this time refund or exchange for change of mind.

As per Australian consumer rights, any item/s deemed to be faulty or defective will be refunded or an exchange will be offered.

N.B. All tags need to still be attached to any garment that is sent back for return. Items that are soiled, obviously worn or damaged (with the exception of manufacturing faults) will not be accepted and will be returned to you at your expense.

 

Are your brands sustainable?

We do our best to reduce our carbon footprint wherever we can. Our production is kept small and local and only produce small runs which means less wastage of material. We also aim to achieve minimal waste when cutting our fabrics and the few bits that are left over are donated to kid’s art classes, kindergartens and schools to encourage the next generation of artists or to aged care facilities for art therapy to encourage active minds.

In short, we have small production, made to last and stand the test of time. You will have these pieces in your closet for many, many years. This is clothing made to love.

 

Where are you located?

Our small studio is located in Brisbane, Australia and production is local.

 

Are you looking for staff?

We’re always on the lookout for talented new people! Right now, we are most interested in piece workers (in house or locally outsourced) and potentially an intern who wants to learn the trade and has great social media skills. Send us a message through our contact form.